Ant Haus Designs accepts payment through etsy.com by Paypal. Etsy accepts your credit card through Paypal and you do not have to be a member of PayPal to use this option. Alternatively you can use your Paypal account if you have set one up. Please note all prices are quoted in Australian $ dollars. Payment is expected as soon as order is placed. If payment has not be received and there is no contact within 48 hours the order will be cancelled and the item will be re-listed.
All Ant Haus Design parcels are sent by Australia Post. Each item is packaged well to protect jewellery during postage and is gift wrapped. As each item is hand crafted I will try to ship order to you within 4 days or sooner upon receipt of payment and a further 1-7 business days for shipping within Australia depending if you choose Express Post or Registered Post and 7-10 days for shipping Internationally depending if you choose Regular Airmail or International Insured post.
DELIVERY WITHIN AUSTRALIA:
There are two methods of shipping available:
EXPRESS POST (Not Insured but provides a tracking number). This form of postage is $12 for one item and $2 for each item after that. Parcel is delivered to most major cities within 1-2 business days. This form of postage is not insured so please provide a secure delivery address as parcels are left at this address. This form of postage is however reliable, reasonably priced and provides fast delivery.
REGISTERED POST (Insured). Parcel is delivered within 4-7 business days. This form of postage is insured and provides a tracking delivery number. Parcels sent by registered post require the signature of the person who’s name appears on the order. This form of postage is more expensive than Express Post. Please email your enquiries to: email@example.com for prices as this form of postage varies depending on weight. Parcels will be sent automatically by Express Post if you do not specify.
DELIVERY OUTSIDE AUSTRALIA: There are two methods of shipping available:
INTERNATIONAL REGULAR AIRMAIL (Not insured and does not provide a tracking number). This form of postage is $15 for one item and $2 for each item after that. Parcel is delivered within approximately 5-10 business days. This form of postage is not insured. A less expensive option to International Registered (Insured post). Parcels will be sent automatically by International Regular Airmail if you do not specify.
INTERNATIONAL REGISTERED (Insured Post) Please contact Ant Haus Designs for International Registered postage rate. Parcel is delivered within 5-10 business days depending on your location. This form of postage is insured and so provides a tracking number. Parcels sent by International Registered require the signature of the person who’s name appears on the order. Please contact me by email at: firstname.lastname@example.org for prices as this form of postage varies depending on weight and country. Parcels will be sent automatically by Regular Airmail if you do not specify. Ant Haus Designs is not responsible for customs, duty or brokerage fees on overseas orders. Please note Ant Haus Designs cannot be held responsible for items lost or damaged once dispatched, both within Australia and when being posted to overseas locations. For any problems with deliveries not received on time, please email your enquiries to: email@example.com Please make sure your mailing and email addresses are current and the same in both Etsy and PayPal.
Exchange and Returns
Exchanges: Ant Haus Designs wants to ensure you are totally satisfied with your purchase. If something isn’t right, you need a different size or an entirely different design, please email me. Forward item in its original condition and packaging, not worn or altered in any way. Contact must be made by email before parcel is returned. I can only exchange items after 14 days of the original order. Custom made items may not be accepted for return if I cannot resell items. Please contact me by email at firstname.lastname@example.org before parcel is returned. I will determine whether I can resell item. You will be responsible for the cost of postage and please ensure item is properly packaged so to prevent damage. Please include a self-addressed prepaid satchel for your new items to be returned in. We take no responsibility for parcels that are lost during your return postage.
Returns: We hope you will love your Ant Haus Designs jewellery, however we will gladly accept returns that arrive at their destination damaged or faulty for some reason.We do not accept returns that are due to incorrect choice. We are more than happy to exchange item for a different design or size. Please email me at email@example.com for damaged or faulty goods within 7 days of the parcel being delivered. Please forward item in its original condition and packaging. You will be responsible for the cost of return postage. Please ensure item is property packaged so to prevent further damage to jewellery. We take no responsibility for parcels that are lost during postage. We suggest returns should be sent by insured post. Returns or exchanges made without prior notification by email may not be processed.
Caring for your Ant Haus Designs Jewellery
Sterling silver matt finish jewellery:
To maintain the matt finish of your new piece of Ant Haus Designs jewellery use a moist green washing up scourer (Scotchbrite is the best brand from the supermarket) and rub in one direction. This will help to remove discolouration and shallow scratches. Gently dry with a soft clean cloth. Please avoid spraying hairspray or perfume near jewellery.
Sterling silver polished jewellery:
To maintain the polished finish of your new piece of Ant Haus Designs jewellery use a soft sterling silver cleaning cloth in an up and down motion. You can also use the sterling silver cleaning cloth on 9ct rose and yellow gold.
Sterling silver tarnishes from the interaction of silver and sulphides in the air. First the tarnish will take on a golden hue, and eventually it will turn black. This is a natural process.Higher sulphides levels are associated with humidity. The more humid the climate the faster sterling silver will tarnish. Simply cleaning sterling silver regularly using the above methods will help to remove any tarnishing.
18ct yellow gold plate over sterling silver jewellery or 18ct rose gold plate over sterling silver:
To maintain the finish of your 18ct yellow gold plate over sterling silver or 18ct rose gold plate over sterling silver Ant Haus Designs jewellery, softly clean in your hand with washing up detergent and water and dry with a soft clean cloth. Do not rub with a scourer as this will remove gold plate.